Allow us to maintain your stellar reputation.
Reputation Management Solutions
The reputation of any business is crucial to attracting more clients. 95% of customers read reviews before purchasing.
Here are some statistics about on-line reviews
The top online review statistics in 2024
95% of customers read online reviews before buying a product.
- 95% of customers read online reviews before buying a product.
- 89% of consumers make an effort to read reviews before buying products online.
- 49% of consumers trust online reviews as much as personal recommendation
- 94% say reviews have made them avoid a business
- 97% read reviews for local businesses
- Positive reviews can increase customer spending by 31%
- Over 81% of consumers say they are likely to check Google reviews first
- 74% of consumers say that reviews increase trust in a company
- 53% of consumers expect brands to respond to negative reviews within a week
- 68% don’t trust a 5-star rating unless there are more reviews
Over nine out of ten customers (95%) read product reviews before they choose to purchase something. Additionally, 58% of these shoppers say they are willing to pay more for products that have good reviews.
49% of consumers trust online reviews as much as personal recommendations.
(Bright Local)
Almost half of consumers trust reviews as much as a personal referral from friends or family. This 49% of trusting consumers is a drop from last year, when 79% reported the same response. Why? Consumers are getting smarter and can now tell the difference between authentic reviews and those left by influencers or paid programs.
One review increases internet users clicking the “buy” button by 65%.
(USA Today)
When a product goes from zero reviews to displaying just one, the rate at which internet users actually click the purchase button skyrockets by 65%. According to one analyst, the review count sweet spot is 20 for a product to fit in the market competitively.
The average dissatisfied customer tells 9 to 15 people about a bad experience.
(Inc.)
Word-of-mouth marketing is one of the most effective marketing strategies, but it works in reverse. Online review statistics show that one unhappy customer typically tells between 9 and 15 other people, and some tell 20 or more. That’s probably one reason why a bad review can lead 86% of consumers to quit buying from a business.
We are able to assist you in responding to and receiving better ratings. Most people are unaware that responding to reviews on the internet also helps you rise in Google's rankings. We can manage all your reviews. We can set up a system that is specifically tailored to your business.
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About Grissom Global Solutions
Our Story
I was a service provider once. I spent more than 20 years painting. I am familiar with every aspect of managing a small company. I am aware of everything you are responsible for. Allow us to relieve you of one or more of your burdens. Let us take at least one burden off your shoulders. At Grissom Global Solutions, we are of the opinion that it's technology will enable small business owners to increase revenue and regain time. Our passion is enabling businesses to meaningfully engage with their audiences. Our journey started with the idea of developing a system of solutions to achieve rapid outcomes. Together, we can provide a variety of solutions that go beyond or complement reputation management.